Privacy Policy

Effective Date: May 5, 2026

Dalby North America LLC (“Dalby NA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information collected through our website www.dalbyna.com (the “Site”), as well as your rights and choices.

1. Scope

This Policy applies to personal information collected online through the Site, contact and quote forms, email, telephone, and any other written or electronic communication with Dalby NA. It does not apply to information collected by third-party websites, products, or services that we do not control, even when they are linked from our Site.

Dalby NA is based in Florida, United States, and primarily serves customers in the United States and Canada.

2. Information We Collect

A. Information You Provide

• Identifiers and contact details: first name, last name, company name, job title, email address, phone number, postal address.
• Commercial information: equipment models you inquire about, quote requests, purchase history, service or warranty requests.
• Communications: the content of messages you send through our contact form, by email, by phone, or any attached documents you upload.
• Marketing preferences: your subscription status to newsletters or commercial communications.

B. Information Collected Automatically

• Device and usage data: IP address, browser type and language, operating system, referring URL, pages viewed, date and time of visit, approximate geographic location derived from IP.
• Cookies and similar technologies: see Section 5 below.

C. Information from Third Parties

We may receive information from our parent company (Dalby Group, France), authorized dealers, business partners, and publicly available sources, where permitted by applicable law.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

3. How We Use Information

• Respond to inquiries, quote requests, and customer service messages.
• Provide product information, technical documentation, and follow up on commercial leads.
• Operate, maintain, secure, and improve the Site.
• Conduct anonymous or aggregated analytics to understand how the Site is used.
• Send marketing communications where you have agreed to receive them (you can opt out at any time).
• Comply with applicable laws and protect our legal rights.

4. How We Disclose Information

We do not sell your personal information for money. We may share personal information in the following circumstances:

• Service providers: hosting providers, email services, analytics providers, and IT contractors who process information on our behalf under contractual confidentiality obligations.
• Authorized dealers and business partners: when needed to respond to a quote, service request, or sales lead.
• Affiliates: our parent company Dalby Group and other affiliated entities for internal business purposes.
• Legal compliance: when required by law, regulation, court order, or to protect our rights, our customers’ rights, or public safety.
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our assets.

5. Cookies & Tracking Technologies

The Site uses cookies and similar technologies. A cookie is a small text file stored on your device.

• Essential cookies: required for the Site to function (e.g., session, language preference, security). These are always active.
• Analytics cookies: we use Google Analytics 4 to understand how visitors interact with the Site (pages visited, time on page, traffic source). IP addresses are anonymized. These cookies are loaded only after you give consent through our cookie banner.

You can manage your choices at any time by clicking the “Cookie preferences” link in the footer. You can also block or delete cookies through your browser settings, but this may affect how the Site works.

We honor Global Privacy Control (GPC) signals where required by applicable law.

6. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access the personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your information, subject to legal retention obligations.
• Opt out of marketing communications.
• Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising (Dalby NA does not currently sell or share personal information in this way).
• Withdraw your consent to non-essential cookies at any time.
• Lodge a complaint with the appropriate privacy regulator.

U.S. State Notices

California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), Utah (UCPA), and other applicable U.S. state laws: residents of these states may exercise the rights listed above and, where applicable, appeal a denied request. We do not knowingly process sensitive personal information for purposes that would require additional opt-in.

Canada (PIPEDA / Quebec Law 25)

Canadian residents have the right to access and correct their personal information and to withdraw consent. Quebec residents have additional rights, including the right to data portability and the right to be informed of automated decision-making.

How to Exercise Your Rights

To submit a request, contact us using the details in Section 11. Please include (1) the right you wish to exercise, (2) your full name and contact information, and (3) enough detail for us to verify your identity. We will respond within the timeframe required by applicable law.

7. Data Security

We implement reasonable technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Indicative retention periods:

• Contact form submissions and commercial inquiries: up to 3 years after the last contact.
• Customer transaction records: up to 7 years after the transaction, where required by tax or commercial law.
• Analytics data: up to 14 months.
• Marketing preferences: until you opt out or request deletion.

9. International Data Transfers

Dalby NA is part of the Dalby Group, headquartered in France. Your information may be transferred to, stored, or processed in the United States, France, or other countries where our service providers operate. Where required by law, we put appropriate safeguards in place to protect transferred information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of the page indicates when it was last revised. Material changes will be communicated through the Site or by other appropriate means. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Dalby North America Inc.
c/o Emeredge
14 NE 1st Avenue, Suite 1205
Miami, FL 33132, USA
Email: info@dalbyna.com
Phone: +1-629-200-8144